Terms and Conditions
Last updated: 26 June 2025
Welcome to Separett South Africa, operated by Inspired Home Products (Pty) Ltd. By using our website or placing an order, you agree to the terms outlined below.
Please read them carefully before continuing.
Company Details
- Business Name: Inspired Home Products (Pty) Ltd
- Registration Number: 2019/522116/07
- Address: D9-02 Tongaat Industrial Park, 9 Walter Reid Road, Tongaat, 4399, KwaZulu-Natal, South Africa
- Email: [email protected]
Using This Website
You may only use our website for lawful purposes. By doing so, you agree not to misuse any content, violate copyright, or disrupt the functionality of our services.
Product Accuracy
We do our best to keep all product information accurate and up to date. However, we reserve the right to correct errors or make changes at any time without prior notice.
All products are designed for off-grid, non-sewered sanitation. It is your responsibility to ensure they suit your installation and comply with local regulations.
Pricing and Payment
All prices are listed in South African Rand (ZAR) and include VAT unless stated otherwise. Payment must be made in full during checkout using our secure gateway.
We may update our pricing at any time, without notice.
Shipping and Delivery
We deliver to most locations across South Africa.
Estimated delivery times are provided at checkout, but delays may occur due to external factors like load-shedding, strikes, or severe weather.
After shipping, you’ll receive tracking details via email.
Returns and Exchanges
We accept returns within 14 days of delivery, provided the item is:
- Unused
- In original packaging
- In a resalable condition
To request a return, email us at [email protected].
Unless the item is faulty, the customer covers return shipping costs.
Refunds are issued once the item is received and inspected.
Warranty Information
Separett products include a manufacturer’s warranty (usually 2–5 years depending on the item). This covers defects in materials or workmanship under normal use.
It does not cover:
- Improper installation
- Misuse
- Damage caused by environmental factors
For warranty claims, please contact us with proof of purchase and clear photos of the issue.
Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website, to the extent permitted by South African law.
Intellectual Property
All content on this site—including text, images, product information, and logos—belongs to Inspired Home Products (Pty) Ltd or Separett AB. You may not reuse or copy any content without permission.
Privacy Policy
We collect personal information to process and deliver your orders. This may include your name, address, email, and phone number.
We never sell or share your data with unauthorised third parties.
Read our full Privacy Policy to learn more about how we protect your information.
Updates to These Terms
We may update these terms from time to time. When we do, the revised version will appear here.
By continuing to use the website, you accept any changes.
Contact Us
If you have any questions or concerns, please get in touch: